Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis

نویسندگان

چکیده

The impact of COVID-19 on the economy and business is a major issue. We define convergence clubs as countries with same service turnover by using algorithm for testing clustering. repeat procedure in hospitality food industry, information communication, transport, storage. each club identified study varies empirically. findings suggest that between industries depending firm’s agility, innovation, ownership, digital adoption, customer perception, pandemic status, state financial assistance companies.

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ژورنال

عنوان ژورنال: Service Business

سال: 2021

ISSN: ['1862-8508', '1862-8516']

DOI: https://doi.org/10.1007/s11628-021-00471-8